Afraa's CV
Profile summary
Customer-focused professional based in Sharjah, fluent in Arabic and good English. Strong communication, active listening, and problem-solving skills. Quick learner, able to work under pressure and in shifts. Looking for a Call Center / Customer Service role where I can use my language and people skills.
Professional experience
Answering inbound calls and assisting customers with their inquiries. Making outbound calls to customers when required. Handling customer complaints and providing appropriate solutions. Providing accurate information about products and services. Scheduling and confirming appointments. Following up with customers regarding requests and services. Recording customer information and updating the system. Handling customer requests professionally and efficiently. Escalating complex issues to the appropriate department. Maintaining a high level of customer satisfaction. Responding to customer inquiries via phone, email, or WhatsApp. Following company policies and call center procedures.
Assist customers and understand their needs to recommend suitable products. Achieve sales targets and improve customer satisfaction. Present product features and provide professional advice. Follow up with existing clients and attract new customers. Prepare quotations and manage sales orders. Build and maintain strong